Delivery & Returns

 
Payment for Goods and Products

Payment for all items will be requested at the time of purchase. No goods will be shipped prior to payment being cleared.

Delivery

Please Note: The minimum delivery costs indicated below will ONLY apply to items to be delivered to a United Kingdom postal address. Overseas orders will require special arrangements and we suggest that you contact Silverfire Jewellery, using the Contact form, for information on delivery costs before placing your order.

Upon receipt of an order by Silverfire Jewellery, You will receive an email confirming your order. Please ensure you retain this email as you will need it, should you wish to return any part of your order, as directed below.

All item(s) will be shipped by Royal Mail Special Delivery normally within 24 hours but within no longer than 72 hours.

All items will require a Signature upon delivery.

All orders will include a minimum Shipping cost of £5.45 for Royal Mail Special Delivery (see chart below).

The minimum cost for Royal Mail Special Delivery includes £500 automatic compensation cover for loss or damage. If your item is more valuable, extra cover up to £2,500 is available for a small additional fee (see chart below).

Weight not over Compensation for loss or damage
Up to £500 Up to £1000 Up to £2500
100g £5.45 £6.35 £8.20
500g £5.90 £6.80 £8.60

 

Returns and Refunds

We hope that all our customers will be delighted with their purchases.

However if, for any reason, other than the return of defective or damaged items  (see section below), you would like to return an item, You must inform Silverfire Jewellery within 10 days after receipt of items, by replying to your order confirmation email, stating the reasons for requesting a refund. Items returned to us must be complete, unused and in a resaleable condition.

The Customer MUST return the items by Royal Mail Special Delivery within 10 working days following notification to Silverfire Jewellery.

If we receive notification of your wish to return any items within 7 working days following receipt of items, we will refund the full purchase price plus initial delivery costs. Your costs to return the items will NOT be refunded. If notified between 7 – 10 working days following receipt of goods, we reserve the right to charge a £10 administration fee plus the cost of the initial delivery.

Unfortunately, we are unable to offer a refund if notified more than 10 working days after receipt of items.

This Returns Policy is consistent with your rights under the Consumer Protection (Distance Selling) Regulations.

Defective or Damaged Items

In the unlikely event that you have received defective or damaged items, You must inform Silverfire Jewellery, by replying to your order confirmation email, stating the details of the defect or damage. We suggest that you provide photographic evidence to substantiate you claim, as all items are checked before initial shipment.

In accordance with the above Returns policy, all items MUST be returned by Royal Mail Special Delivery within 10 working days following notification to Silverfire Jewellery and MUST be properly and securely packaged to prevent further damage in transit. All reasonable postage costs incurred by you will be refunded.

Important Notice:

Silverfire Jewellery reserves the right to deduct a percentage of the price for items which have been damaged in any way, due to inadequate return packaging. This applies to damage caused to non-defective or non-damaged items AND to further damage caused to defective or damaged items. The percentage will be determined by the level of remedial work required on the returned item to bring it back to a saleable condition. An explanation will be provided to you stating why this percentage has been deducted and photographic evidence will be provided on request.